kapruka Support Ticket

Highly dissatisfied

Created By: Thanuja's Picture Thanuja Last Reply: Thanuja's Picture Thanuja
Priority Level: [Medium] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0

I ordered one Cake for Mother's Day and they have charged me twice and have sent two cakes without my authorisation. As soon as I got the notification that they have charged for the 2nd time I tried calling around 10 times and mailed thrice saying that I didn't authorise the transaction and to cancel it. They never replied until 2 days to say that they already delivered and cannot refund. When I asked why I never heard from them. I have been a kapruka customer for 2 years with over 15 orders and will never order from them again and will advise everyone I know not to order from them. It has the WORST service EVER.


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