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kapruka Complaint - Wrong article - Srilankan Batiks
kapruka Complaint

kapruka Complaint

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Wrong article - Srilankan Batiks


Ordered some Batiks early February 2014. Received the parcel end of February with a wrong Batik painting. Wrote a email, and was asked to contact the Colombo Office. Made about 8-9 calls from Germany to Colombo (cost much more than the Price of the batik) and spkoe to one Susantha, Sunesh and a Lady whose Name was not given to me (she had no idea at all about treating customers and never letting the other Person to speak!!) and was told to wait for a week. On the 12th of March, called again and was told by Susantha the the parcel was posted and that I would receive it on the 15th of March. Called on the 21st of March again to let him know that I did not receive the parcel. Spoke to one Nuwan again on the 21st of March (the only Person who was treating a customer the way it should be and is competant to do any work) and was promised to look into the matter and that he would get back to me on the 24th of March. Altogether, it is almost a Month of waiting for a Birthday gift to be given in Februaray!! VERY POOR SHOW FROM KAPRUKA

Order NO: VEXTE2A1E5C8

sreepathy@freenet.de


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